Privacy Policy

This Privacy Policy describes how Vedaorix ("Vedaorix", "we", "us" or "our") collects, uses, shares, stores and protects information about you when you access or use our website, mobile experience and services (collectively, the "Platform"). By using the Platform, you agree to the practices described in this Policy. This Policy is published in accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Information We Collect

We collect the following categories of information:

• Information you provide: name, email address, phone number, date/time/place of birth (for astrological readings), messages and consultation details, and payment information you submit to our payment processor.
• Account & transaction data: bookings, orders, wallet balance, coupons redeemed, and support/chat history.
• Automatically collected data: IP address, device and browser type, pages viewed, and similar usage data collected via cookies and similar technologies.

2. How We Use Your Information

• To create and manage your account and provide the services you request;
• To connect you with astrologers/experts and process consultations and orders;
• To process payments, wallet transactions, refunds and coupons;
• To communicate with you about your account, bookings, support and updates;
• To improve, personalise and secure the Platform and prevent fraud or abuse;
• To comply with legal obligations and enforce our terms.

3. Legal Basis & Consent

We process your information based on your consent, the performance of our contract with you, our legitimate interests in operating the Platform, and our legal obligations. You may withdraw consent at any time by contacting us, though this may limit your ability to use certain features.

4. How We Share Information

We do not sell or rent your personal information. We share information only as necessary:

• With the astrologer/expert you choose to consult (limited to what is needed for the session);
• With service providers such as our payment processor (Razorpay), hosting, email and analytics providers, under appropriate confidentiality obligations;
• When required by law, regulation, legal process or a governmental request;
• To protect the rights, safety and property of Vedaorix, our users or the public.

5. Payment Information

Payments are processed securely by Razorpay. We do not store your full card or banking details on our servers. Your use of payment services is also subject to the payment processor's privacy policy.

6. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure usage, improve the Platform and understand advertising performance. Depending on our current configuration, this may include Google Analytics, Google Ads conversion tags, Google Tag Manager and Meta Pixel. These providers may process device, browser, page-view and conversion-event data under their own policies. You can control cookies through your browser settings; disabling them may affect functionality.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the services, comply with legal obligations, resolve disputes and enforce our agreements. When no longer required, we delete or anonymise it.

8. Data Security

We use reasonable technical and organisational measures — including encryption in transit, access controls and secure hosting — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request to access, correct, update or delete your personal information, or object to or restrict certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

10. Children

The Platform is intended for users aged 18 years and above. We do not knowingly collect information from children. If you believe a minor has provided us information, please contact us so we can remove it.

11. Third-Party Links

The Platform may contain links to third-party sites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest version. Material changes will be notified through the Platform where appropriate.

13. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, complaints regarding the Platform or this Policy may be directed to our Grievance Officer: