Shipping & Delivery Policy

This Shipping & Delivery Policy applies to physical products purchased from the Vedaorix shop. Digital services such as consultations and reports are delivered electronically and are not covered by this policy.

1. Order Processing

Orders are typically processed within 1–3 business days of successful payment. You will receive a confirmation once your order is placed and another notification when it is dispatched.

2. Delivery Timelines

• Within India: typically 4–8 business days after dispatch, depending on your location.
• Remote or non-serviceable PIN codes may take longer or may not be serviceable by our courier partners.
• Delivery timelines are estimates and may vary due to courier delays, weather, festivals or events beyond our control.

3. Shipping Charges

Shipping charges (if any) are shown at checkout before you pay. We may offer free shipping on eligible orders or promotions.

4. Tracking

Where available, tracking details are shared after dispatch so you can follow your shipment. You can also view order status in your account under My Orders.

5. Incorrect Address or Failed Delivery

Please ensure your delivery address and contact number are accurate. If a shipment is returned to us due to an incorrect address or repeated failed delivery attempts, we will contact you to arrange re-delivery (additional charges may apply) or a refund as per our Refund Policy.

6. Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos and your order ID so we can arrange a replacement or refund.

7. Contact

For shipping queries, contact us at support@vedaorix.com.